frequently asked questions
What makes puzzleframe different?
Most puzzles are finished, admired for a moment, then packed away forever. We have reimagined what a puzzle can be. Every puzzle is designed to work seamlessly with our magnet-friendly frame, which means once you place the final piece you can hang it as a new piece of home decor, instantly.
Can I use a frame I already have with these puzzles?
Our puzzles need our frames to work their magic, thanks to the magnetic compatibility that keeps everything securely in place. Without it, you won't be able to hang your puzzles, unless you plan on gluing a magnetic puzzle together...
Can I switch puzzles in the same frame?
Absolutely! The beauty of magnetically framed puzzles over glued alternatives is that when you want a fresh masterpiece, you can simply remove the framed puzzle and build a new one in it's place, keeping your space as creative as the puzzles themselves.
How long does shipping take?
Orders typically arrive within 2-3 business days. We're exploring faster shipping options for the near future. Frames and puzzles ship separately for as they ship from different locations, both based in the UK, but should arrive together if it's one order.
What payment methods do you accept?
We accept major credit cards, PayPal and other secure payment methods available at checkout.
What is your return policy?
If you wish to return your purchase, you must let us know no later than 14 days after receipt. We then allow 14 days from then for you to ship them back to us, no explanation needed!